Monthly Archives: October 2021

S7. Ep. 3. Building Trust in a Crisis: The Emergency Room Setting

October 5, 2021Uncategorizedpaws-and-reflect-with-zoetis

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No one wants their pet to need emergency services – so how can you establish trust in such a stressful, intensely emotional situation? Featuring, Jimmy Barr, DVM, DACVECC, Chief Medical Officer for BluePearl, we tackle how your emergency veterinary healthcare teams can use client-centered communication to build trusting relationships.

S7. Ep. 2. Don’t Play Telephone: Better Care Through Collaborative Conversations

October 5, 2021Uncategorizedpaws-and-reflect-with-zoetis

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During this roundtable discussion, find out how collaborative communication between specialty/emergency hospital teams and the referring veterinary community helps establish strong partnerships, exceptional patient care and outstanding client service. Join us as we hear from the following speakers:

Stacy Burdick, DVM, DACVIM
Clinical Advisor, NVA Compassion-First

John Paulson, DVM
Managing Veterinarian at Shoreline Central Animal Hospital,
Vice President, Medical Advisory Board, NVA (GP)

Val Washington
Vice President of Customer Development, NVA Compassion-First

S7. Ep. 1. Talking Through Tough Situations: Strengthening Veterinary Communication

October 5, 2021Uncategorizedpaws-and-reflect-with-zoetis

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In this episode, get the basics on how to work through the tough situations you and your healthcare teams face on a daily basis – internally and with pet owners. Jane R. Shaw, DVM, PhD, a recognized expert in veterinarian-client patient interactions, Associate Professor of Veterinary Communication, and Director of Veterinary Communication for Professional Excellence at Colorado State University, guides us as we explore how to communicate more effectively.